Dealer Insight

For the past few years, state laws have been written and passed to update older dealer franchise laws or current franchise laws some automakers are trying circumvent. No doubt dealers and dealer associations have been lobbying hard for the changes and New York has just introduced new dealer franchise legislation and some of it covers

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It’s not unusual to hear from a dealer owner or service manager that’s about to be hit by an audit that the upcoming warranty audit is random or inevitable. You hear it in his or her voice and they absolutely believe it. You almost want to agree with them since they make such a compelling

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