Back many years ago when I first started out in the business as a warranty administrator, I came across the warranty parts return area for the first time while my predecessor was teaching me warranty. To say the least I was a little surprised at the condition of the area but being new at the
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Over the years and having spent a lot of time working on schedule cleanups, the inevitable subject of charging back technicians for incorrect labor operation usage comes up. Everyone realizes that in some cases, a technician was paid more for the repair than the claim eventually ended up paying. It’s always turns into an interesting
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Recent warranty extensions, recalls and changes in warranty coverage have brought up a concern of mine. How many dealerships are paying unnecessarily for repairs on their used car inventory of competing manufacturers that may be covered by a warranty, warranty extension program or a recall? Take a look back and think of the last time
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